If you are looking to offshore outsource your call centre requirements then the Philippines is most defiantly a great place to start your search. The country is home to an abundance of highly experienced and cost efficient offshore call centres. The problem of finding call centres does virtually not exist. The problem that you might be facing is how to choose the best or most qualified call centre for your company. The internet offers, of course, the fastest and best  information. Call centres in the Philippines differ, just like in any other country, in size, service focus, experience level and cost.

 

In regards to cost, companies can expect to pay anywhere between £ 5-7 per agent hour for an medium-sized, experienced and quality call centre service provider. For companies in the UK and Australia this translates into a cost saving of approx. 50-70% vs. on-shore rates. The hourly per agent cost of a call centre highly depends on program type (in-or outbound), program size (5 agents or 50 agents) as well as the importance of the company as a future client reference. Large or global outsourcing providers usually charge anywhere between £ 7-9 per agent hour. The average operational hourly cost of medium-sized, call centres in the Philippines ranges between £ 5-7  per agent hour.