Call Centres Philippines

Call Centres in the Philippines – A Guide to Finding the Right Company

If you are looking to offshore outsource your call centre requirements then the Philippines is most defiantly a great place to start your search. The country is home to an abundance of highly experienced and cost efficient offshore call centres. The problem of finding call centres does virtually not exist. The problem that you might be facing is how top locate to choose the best or most qualified call centre for your company. The internet is, of course, the fastest, most convenient and overall the best source of information. Call centres in the Philippines differ, just like in any other country, in size, service focus, experience level and, of course, cost.
In regards to cost, companies can expect to pay anywhere between US$ 10-12 per agent hour for an medium-sized, experienced and quality call centre service provider. For companies in the UK and Australia this translates into a cost saving of approx. 60-75% compared to onshore rates. The hourly per agent cost of a call centre highly depends on program type (in-or outbound), program size (5 agents or 500 agents) as well as the importance of the company as a future client reference. Large or global outsourcing providers usually charge anywhere from US$ 12-16 per agent hour. The average operational hourly cost of medium-sized, call centres in the Philippines ranges between US$ 7-9 per agent hour. The operational cost for a large call centre operator lays typilcally between US$ 9-11 per agent hour.
Cost is surely an important but not the only consideration for companies intending to outsource their call centre requirements. Quality is another.