Call centres in the Philippines deal primarily with English speaking client companies. Whether these client companies are in the US, UK or Australia makes no difference. Call centres in the Philippines can function equally well with consumers in any English speaking country with only slight modifications and training in their English language training.
Call centre agents for call centres in the Philippines grow up learning American English in their schools but when they have Australian or British client companies and consumers to work with they do receive the necessary individual training to make sure that they can speak appropriately and understand what their consumers are saying. It’s never a long term problem.
One of the reason why call centres in the Philippines find it so easy to work with clients in any English speaking country is because many, if not most, of the products and services sold are the same. Filipinos grow up seeing most of these products and services sold in the stores where they shop in the Philippines and they actually enjoy selling them or giving customer support to companies who sell them.
Consumers in the UK and Australia are getting more and more accustomed to dealing with call centre agents in the Philippines too. Very often they’ll barely be able to detect any non native-speaker accent. If the customer does ask, they’re often surprised and curious to be able to talk to somebody from the Philippines. Conversely, it’s not unusual for the call centres agent in the Philippines to have been to the country they’re calling.
Regardless of what country the call centres in the Philippines are dialing for, the process actually changes very little. The same high standards of quality and value apply and their services are valued equally in every country. Whether call centres in the Philippines are dialing for clients in Australia or the UK, they’re still saving them a lot of money (30-60%) and giving them excellent ROI on the fees they charge.
No doubt about it, call centres in the Philippines are very much appreciated by their UK and Australian clients.
