The market for call centres in the Philippines has been exploding in the past few years and for good reason. While some might think that outsourcing call centres results in a lack of quality or insufficient service, this doesn’t have to be the case. In many instances, outsourcing call centres to the Philippines can be a win-win situation for the … Read More

As the Call Centre Capital of the World, there is no doubt that call centre agents in the Philippines are well-trained and versatile. Filipinos are known for their hospitality and patience which make them perfect for customer support. You can find a lot of agents who will personally go out of their way to help you solve your problem. Their … Read More

Businesses need call centres to establish communication and provide excellent customer service. Poor call centre experiences can make or break a company’s reputation. Over the past few decades, the Philippines has built an outstanding track record by providing high-quality call centre services to the West, especially the US. The Philippines has become the #1 destination for business process outsourcing in the world, and … Read More

What makes the Philippines the world’s leading call centre outsourcing destination?  As far as voice-based services go, foreign investors from all over the world consider the Philippines the top destination for outsourcing. Not only has the Philippines taken over India as the leading call centre destination, but it is also projected that in the Philippines the industry will provide around … Read More